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Privacy policy

PRIVACY POLICY

LIBERIQ
 Updated: 27 February 2026

Article 1. Introductory Provisions

1.1. This Privacy Policy (hereinafter: the “Policy”) describes how and for what purposes LIBERIQ INNOVATIONS d.o.o. (hereinafter: the “Controller”, “LIBERIQ” or “We”), as the controller of personal data, collects, processes, uses, stores, and protects the personal data of Users and Registered Users (hereinafter jointly: the “Data Subjects”) in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Official Journal of the European Union L 119, 4.5.2016, p. 1; hereinafter: the “General Data Protection Regulation” or “GDPR”) and the Act on the Implementation of the General Data Protection Regulation (Official Gazette No. 42/18; hereinafter: the “Act”).

1.2. This Policy applies to the processing of personal data of Data Subjects who access or use the LIBERIQ platform (website and mobile application) operated by the Controller (hereinafter: the “Platform”), including the functionality of the AI Assistant, as well as to personal data collected through communication with Users.

1.3. The Platform is an intermediary interface (marketplace) through which Sellers (authorized pharmacies and specialized suppliers) offer products in the field of cosmetics, dermocosmetics, and dietary supplements. A distance sales contract for the purchase of products is concluded exclusively between the Buyer and the Seller. LIBERIQ is not a contracting party to that sales relationship.

1.4. The Platform includes an AI Assistant functionality that provides the User with informative recommendations of products available on the Platform. The AI Assistant does not provide medical advice, diagnoses, or therapies and does not replace consultation with a doctor, pharmacist, or other qualified healthcare professional. The AI Assistant’s recommendations must not be interpreted as professional healthcare instructions.

1.5. The AI Assistant operates in two modes: (i) a basic mode (Profile+) in which the AI Assistant processes only the queries entered by the User in the conversation, without using personal data from the user profile; and (ii) a personalized mode in which the AI Assistant, with the User’s explicit consent, also uses data that the User voluntarily entered into their profile on the Platform (during registration or later in the application settings, under “About you”).

1.6. By using the Platform, you confirm that you are familiar with and understand the provisions of this Privacy Policy. This Policy forms an integral part of the Platform’s Terms and Conditions.

1.7. This Privacy Policy may be amended from time to time in accordance with Article 19 of this Policy. The latest version is always available on the Platform.

 

Article 2. Data Controller

2.1. The controller of personal data is:
 Company: LIBERIQ INNOVATIONS d.o.o.
 Registered office: Ulica sv. Nikole 1, Donja Zelina (City of Sveti Ivan Zelina)
 PIN (OIB): 20843938698
 Court Register No. (MBS): 081624349
 Registration: Commercial Court in Zagreb
 E-mail for data protection and general inquiries: hello@liberiq.com

 

Article 3. Definitions

3.1. Unless expressly stated otherwise, the terms used in this Policy have the following meanings:

  • Personal data – any information relating to an identified or identifiable natural person (data subject) within the meaning of Article 4(1)(1) GDPR.

  • Special categories of personal data – personal data revealing health data within the meaning of Article 9(1) GDPR.

  • Processing – any operation or set of operations performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction; within the meaning of Article 4(1)(2) GDPR.

  • Processor – a natural or legal person, public authority, agency, or other body which processes personal data on behalf of the Controller within the meaning of Article 4(1)(8) GDPR.

  • Consent – any freely given, specific, informed, and unambiguous indication of the data subject’s wishes by which they, by a statement or by a clear affirmative action, signify agreement to the processing of personal data relating to them; within the meaning of Article 4(1)(11) GDPR.

  • Explicit consent – consent given for the processing of special categories of personal data within the meaning of Article 9(2)(a) GDPR.

  • Platform – the website and mobile application operated by LIBERIQ through which Sellers offer products to end users.

  • User – any natural person who accesses the Platform in order to use its functionalities.

  • Registered User – a User who has completed the registration process on the Platform and created a user account.

  • Buyer – a Registered User who has concluded a distance contract with a Seller for the purchase of products via the Platform.

  • Seller – an independent authorized pharmacy or specialized supplier which, based on an agreement with LIBERIQ, offers products from its assortment on the Platform.

  • AI Assistant – an artificial intelligence-based tool integrated into the Platform which displays personalized recommendations of products available on the Platform based on data from the user questionnaire.

  • Supervisory authority – the Personal Data Protection Agency (AZOP) as the independent supervisory authority competent for personal data protection in the Republic of Croatia.

 

Article 4. Principles of Personal Data Processing

4.1. When processing personal data, we pay particular attention to the following processing principles pursuant to Article 5 GDPR:
 a) Lawfulness, fairness and transparency – Processing is carried out in accordance with an appropriate legal basis, and the Data Subject is informed about the processing and its purposes.
 b) Purpose limitation – Personal data are collected for specified, explicit, and legitimate purposes and are not further processed in a manner incompatible with those purposes.
 c) Data minimization – Personal data must be adequate, relevant, and limited to what is necessary in relation to the purposes for which they are processed.
 d) Accuracy – Personal data must be accurate and, where necessary, kept up to date; we take reasonable measures to ensure that inaccurate data are erased or rectified without delay.
 e) Storage limitation – Personal data are kept only as long as necessary for the purposes for which they are processed.
 f) Integrity and confidentiality – Personal data are processed in a manner that ensures appropriate security, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage.
 g) Accountability – The Controller is responsible for compliance with these principles and must be able to demonstrate it.

 

Article 5. Which Personal Data We Collect

5.1. We collect and process the following categories of personal data, depending on how the Platform is used:
 a) Registration and user account data: first name or nickname, e-mail address, password (stored in encrypted form), phone number (optional), and date of birth (optional).
 b) Profile data: interface language setting, notification preferences (push and/or e-mail), and home address (if entered).
 c) Transaction data: order history (products, quantity, price), delivery address, selected payment method (type, not card data), and selected delivery method.
 d) Data from the user profile (optional): data on physical characteristics, data on health conditions, allergies and intolerances, lifestyle habits, skin and hair type data, and product preferences. These data are entered during registration or later in the application settings (“About you”). Providing these data is entirely voluntary.
 e) Technical and device data: IP address, device type and model, operating system and version, browser type and version, unique device identifier, cookie data, and data on Platform usage (pages viewed, clicks, access time).
 f) Communication data: the content of inquiries sent to customer support, the content of complaints and feedback, and the content of messages sent via the contact form.
 g) Direct marketing data: consent to receive promotional notifications, newsletter preferences, and e-mail open history (if consent is given).
 h) Data related to the device for delivering notifications (push token) – collected with the User’s consent for the purpose of sending notifications.

5.2. The data referred to under item (d) may include a special category of personal data within the meaning of Article 9 GDPR (health data). Such data are collected and processed exclusively with the Data Subject’s explicit consent.

5.3. Providing the data under item (d) is entirely voluntary and is not a condition for using other Platform functionalities.

5.4. We do not collect payment card data. Payments are processed via an external payment service provider (Stripe), and LIBERIQ does not access or process Users’ payment card data.

 

Article 6. Purposes and Legal Bases for Processing

6.1. We process personal data for the following purposes and on the following legal bases:

a) Provision of Platform services
 Purpose: Creating and managing a user account, enabling access to the Platform, displaying products, managing the shopping cart, technical support.
 Legal basis: Performance of a contract to which the Data Subject is a party, or taking steps at the Data Subject’s request prior to entering into a contract (Article 6(1)(b) GDPR).
 Data categories: Registration data, profile data, technical data.

b) Forwarding data to the Seller for the performance of the distance contract
 Purpose: Enabling the performance of the sales contract concluded by the Buyer with the Seller via the Platform.
 Legal basis: Performance of a contract (Article 6(1)(b) GDPR).
 Data categories: First and last name, e-mail address, phone number, delivery address, order details.
 Note: Upon completion of an order, the Seller becomes an independent controller for the personal data it processes for the purpose of fulfilling the distance contract.

c) AI Assistant – product recommendations (basic and personalized mode)
 Purpose: Processing user queries to provide product recommendations via the AI Assistant (basic mode – Profile+), and processing user profile data to provide personalized recommendations (personalized mode, with explicit consent).
 Legal basis: Performance of a contract (Article 6(1)(b) GDPR) for processing queries in basic mode (Profile+); consent of the Data Subject (Article 6(1)(a) GDPR) for using profile data in personalized mode; and explicit consent of the Data Subject (Article 9(2)(a) GDPR) for health data.
 Data categories: User profile data (Article 5.1(d) of this Policy).
 Note: Data are processed via external artificial intelligence service providers. More information is provided in Articles 8 and 9 of this Policy.

d) Direct marketing and promotions
 Purpose: Sending notifications about new products, offers, promotions, news, and content on the Platform.
 Legal basis: Consent of the Data Subject (Article 6(1)(a) GDPR) for newsletters and promotional notifications. For sending promotional messages about similar products and services to existing Users who have already provided their contact details in the context of a purchase: legitimate interest (Article 6(1)(f) GDPR), in accordance with Article 107 of the Electronic Communications Act (OG 73/08, 90/11, 133/12, 80/13, 71/14, 72/17), with the possibility of a free and simple objection in each message.
 Data categories: E-mail address, name, preferences.

e) Analytics and service improvement
 Purpose: Analyzing Platform usage, improving user experience, identifying technical issues, optimizing performance.
 Legal basis: Legitimate interest of the Controller (Article 6(1)(f) GDPR).
 Data categories: Technical data, Platform usage data.
 Legitimate interest: Improving service quality and user experience.

f) Compliance with legal obligations
 Purpose: Compliance with tax, accounting, and other legal obligations.
 Legal basis: Compliance with legal obligations of the Controller (Article 6(1)(c) GDPR).
 Data categories: Transaction data, registration data.

g) Handling complaints and requests
 Purpose: Responding to User inquiries, complaints, and requests related to Platform use.
 Legal basis: Performance of a contract (Article 6(1)(b) GDPR) and legitimate interest (Article 6(1)(f) GDPR).
 Data categories: Communication data, registration data.

6.2. Please note that if you withhold certain necessary data, we may not be able to provide you with all services available via the Platform, or fulfil our contractual obligations.

6.3. Consent may be withdrawn at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

 

Article 7. Special Categories of Personal Data

7.1. If the data we collect include special categories of personal data within the meaning of Article 9(1) GDPR, we will request your explicit consent to process such data. Explicit consent is requested when you take actions that result in the processing of such data, for example by activating the AI Assistant’s personalized mode. Providing explicit consent is entirely voluntary—if you do not give consent, certain Platform functionalities (such as personalized recommendations) may not be available or may not function properly.

7.2. The processing of such data is based solely on the Data Subject’s explicit consent pursuant to Article 9(2)(a) GDPR. Explicit consent is requested separately from consent to use the Platform, is given by a clear affirmative action, is entirely voluntary, and is not a condition for using the Platform or purchasing products.

7.3. The User may at any time, without stating reasons, modify or remove data from their profile via the user account settings (“About you”). By removing a specific data item, that data will no longer be used to personalize recommendations. The User may also withdraw consent for the processing of health data by sending a direct request to the address stated in Article 2 of this Policy, in which case the Controller will erase all data from the user profile without undue delay and no later than within 30 days. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal. After withdrawal, the User may continue to use the Platform and the AI Assistant in basic mode (Profile+).

 

Article 8. AI Assistant and Automated Decision-Making

8.1. The AI Assistant is a Platform functionality that provides Users with recommendations of products available on the Platform using artificial intelligence technology. The AI Assistant operates in two modes: (i) basic mode (Profile+), in which the AI Assistant processes only the queries entered by the User in the conversation, without using personal data from the user profile; and (ii) personalized mode, in which the AI Assistant, with the User’s explicit consent, also uses data from the user profile (“About you”) to generate personalized recommendations. In both modes, the User’s queries are sent to external artificial intelligence service providers (processors) in order to generate responses.

8.2. How the AI Assistant operates in both modes:
 a) The User enters a query (question or request) in the conversation with the AI Assistant—this query is sent to external artificial intelligence service providers (processors) to generate a response. This applies to both modes;
 b) If the User has given explicit consent for personalized mode, the AI Assistant uses the user’s queries together with data from the user profile (“About you”), including data on physical characteristics, lifestyle habits, preferences, and—with separate explicit consent—data on health conditions and allergies; these data are also sent to external artificial intelligence service providers to generate personalized recommendations;
 c) Recommendations are displayed to the User on the Platform.

8.3. The AI Assistant does NOT constitute automated decision-making, including profiling, which produces legal effects concerning the Data Subject or similarly significantly affects the Data Subject within the meaning of Article 22 GDPR. AI Assistant recommendations are for informational purposes only—the User independently decides whether to purchase a product.

8.4. The AI Assistant does NOT provide medical advice, diagnoses, or therapies and does NOT replace consultation with a qualified healthcare professional (pharmacist, physician, or other authorized professional). The product display generated by the AI Assistant must not be interpreted as a personalized medical instruction or professional recommendation.

8.5. External artificial intelligence service providers act as processors and process data exclusively according to LIBERIQ’s instructions, based on data processing agreements concluded pursuant to Article 28 GDPR. More details about data recipients are set out in Article 9, and about transfers to third countries in Article 11 of this Policy.

8.6. LIBERIQ does not guarantee the accuracy, suitability, or usefulness of recommendations generated by the AI Assistant, regardless of the mode of operation. Recommendations depend on the accuracy and completeness of the queries and data entered by the User.

 

Article 9. Recipients of Personal Data

9.1. We do not disclose your personal data to other recipients unless there is a contractual or legal basis, you have authorized us to do so, or it is necessary to pursue a legitimate interest.

9.2. We may share personal data with the following categories of recipients:

a) Seller
 Role: Independent controller
 Location: Republic of Croatia / EU
 Purpose: Performance of the distance contract (order processing, delivery, issuing invoices, complaints)
 Data: First and last name, e-mail address, phone number, delivery address, order details
 Note: The Seller’s privacy policy applies to the Seller’s processing.

b) Payment service provider (Stripe)
 Role: Processor
 Location: EU
 Purpose: Payment processing
 Note: LIBERIQ has no access to payment card data. The User enters payment data directly into the payment service provider’s secure interface.

c) Artificial intelligence service providers – OpenAI, LLC (United States) and Cohere Inc. (Canada)
 Role: Processors
 Location: OpenAI, LLC – United States; Cohere Inc. – Canada
 Purpose: Processing User queries to generate product recommendations (in both modes), and processing user profile data to generate personalized recommendations (personalized mode, with explicit consent)
 Data: Content of queries in the AI Assistant conversation (both modes); with explicit consent for personalized mode: user profile data (including, with separate explicit consent, health data)
 Note: Data are transferred outside the European Union. More information on transfers to third countries is provided in Article 11 of this Policy.

d) Hosting service provider
 Role: Processor
 Location: EU (European regions)
 Purpose: Storage and processing of Platform data
 Note: Data are stored on servers within the European Union.

e) E-mail service provider
 Role: Processor
 Location: EU
 Purpose: Sending transactional and promotional notifications

f) Delivery service
 Role: Seller’s processor (not LIBERIQ’s)
 Location: Republic of Croatia / EU
 Purpose: Delivery of products
 Note: The delivery service is engaged by the Seller, not LIBERIQ. LIBERIQ does not forward personal data to the delivery service.

g) Competent authorities
 Role: Recipients on the basis of a legal obligation
 Location: Republic of Croatia / EU
 Purpose: Compliance with legal obligations towards courts, regulatory and supervisory authorities where required by law.

9.3. All processors are contractually bound to maintain the confidentiality of personal data and to process data exclusively in accordance with LIBERIQ’s instructions, pursuant to Article 28 GDPR.

9.4. LIBERIQ does not sell, rent, or otherwise transfer Data Subjects’ personal data to third parties for commercial purposes.

 

Article 10. Relationship with the Seller in Terms of Personal Data Protection

10.1. LIBERIQ and the Seller act as independent controllers of personal data, each for its own processing purposes, pursuant to Article 4(1)(7) GDPR.

10.2. LIBERIQ is the controller for personal data it collects and processes for the purposes of: enabling Platform use and user account management; providing the AI Assistant functionality; direct marketing and promotions; analytics and Platform service improvements.

10.3. The Seller is the controller for personal data it collects and processes for the purposes of: performance of the distance contract (order processing, delivery, issuing invoices); communication with the Buyer regarding the order; compliance with legal obligations towards the Buyer (complaints, refunds, tax obligations).

10.4. Upon completion of an order, LIBERIQ forwards to the Seller the personal data necessary for the performance of the distance contract: first and last name, e-mail address, phone number, delivery address, and order details.

10.5. LIBERIQ is not responsible for the processing of personal data carried out by the Seller as an independent controller.

 

Article 11. Transfer of Personal Data to Third Countries

11.1. Within the provision of the AI Assistant service, Users’ personal data may be transferred to processors headquartered outside the European Economic Area (OpenAI, LLC – United States; Cohere Inc. – Canada).

11.2. Each such transfer is based on appropriate safeguards provided for by the GDPR (Articles 45–49), including adequacy decisions and standard contractual clauses, as well as additional technical and organizational data protection measures.

11.3. The User may request additional information about safeguards for data transfers by submitting a request to the address stated in Article 2 of this Policy.

 

Article 12. Personal Data Retention Periods

12.1. We store personal data only for as long as necessary to fulfil the purpose for which they were collected. Upon expiry of the retention period, data are deleted or anonymized.

12.2. The retention period is determined according to the following criteria:
 a) duration of the contractual relationship or use of the user account;
 b) periods prescribed by tax, accounting, and other relevant regulations;
 c) existence of consent—data processed based on consent are stored until consent is withdrawn;
 d) limitation periods for initiating, conducting, or defending legal claims;
 e) technical necessity for the security and functioning of the Platform.

12.3. The User may request more detailed information on the retention periods for specific categories of data by sending a request to the address stated in Article 2 of this Policy.

 

Article 13. Rights of the Data Subject

13.1. Pursuant to the GDPR, Data Subjects whose personal data are processed by LIBERIQ have the following rights:
 a) Right of access (Article 15 GDPR) – you have the right to obtain confirmation as to whether your personal data are being processed and, where that is the case, access to the personal data and information about the processing. You have the right to receive a copy of the personal data being processed, with the first copy provided free of charge.
 b) Right to rectification (Article 16 GDPR) – you have the right to request the rectification of inaccurate personal data relating to you, and the completion of incomplete personal data.
 c) Right to erasure / “right to be forgotten” (Article 17 GDPR) – you have the right to request erasure of personal data relating to you if the conditions set out in the GDPR are met (e.g., the data are no longer necessary, consent has been withdrawn, the data have been unlawfully processed). Please note that this right cannot be exercised in relation to data whose retention is required by law.
 d) Right to restriction of processing (Article 18 GDPR) – you have the right to request restriction of processing in cases prescribed by the GDPR (e.g., you contest data accuracy, processing is unlawful but you oppose erasure, the data are required for legal claims).
 e) Right to data portability (Article 20 GDPR) – you have the right to receive the personal data you have provided to the Controller in a structured, commonly used, and machine-readable format and to transmit those data to another controller, where processing is based on consent or a contract and is carried out by automated means.
 f) Right to object (Article 21 GDPR) – you have the right to object at any time to processing based on legitimate interest. In particular, you have the right to object at any time to processing for direct marketing purposes.
 g) Right not to be subject to automated decision-making (Article 22 GDPR) – you have the right not to be subject to a decision based solely on automated processing, including profiling, where that decision produces legal effects concerning you or similarly significantly affects you. Please note that the AI Assistant does not make such decisions—recommendations are for informational purposes only.
 h) Right to withdraw consent – where processing is based on consent, you have the right to withdraw consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.
 i) Right to lodge a complaint with a supervisory authority (Article 77 GDPR) – if you believe that the processing of your personal data is not in accordance with the GDPR, you have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP). AZOP contact details are provided in Article 21 of this Policy.

13.2. Requests to exercise your rights under this Article may be sent by e-mail to: hello@liberiq.com.

13.3. When submitting a request, LIBERIQ has the right to verify the identity of the requester to protect personal data from unauthorized access.

13.4. We will respond without undue delay and in any case within one (1) month of receiving the request. Where a request is complex or where multiple requests are received, this period may be extended by a further two (2) months; we will inform you within one month of receiving the request and explain the reasons for the extension.

13.5. Exercising rights is free of charge. If requests are manifestly unfounded or excessive, in particular because of their repetitive character, LIBERIQ may charge a reasonable fee or refuse to act on the request, in accordance with Article 12(5) GDPR.

 

Article 14. Security of Personal Data

14.1. LIBERIQ implements appropriate technical and organizational measures to ensure a level of security appropriate to the risk, pursuant to Article 32 GDPR, including encryption of data in transit and at rest, access control based on the need-to-know principle, and regular testing of the effectiveness of the measures applied.

14.2. LIBERIQ employees and collaborators are bound by confidentiality regarding personal data, including after termination of the employment or business relationship.

14.3. In the event of a personal data breach, LIBERIQ will act in accordance with Articles 33 and 34 GDPR.

 

Article 15. Cookies

15.1. The Platform uses cookies (website) to enable and improve the Platform’s functionality. Cookies are small text files stored on the User’s device when visiting the Platform.

15.2. The legal basis for the use of cookies is the User’s consent for cookies that are not necessary for the Platform’s operation.

15.3. Detailed information on the types of cookies used, their purpose, duration, and how to manage them is available in a separate Cookie Policy on the Platform.

 

Article 16. Direct Marketing

16.1. We process personal data of Users and Registered Users for direct marketing purposes on the basis of prior consent, in order to inform you about new products, services, offers, and benefits on the Platform.

16.2. Pursuant to Article 107 of the Electronic Communications Act, LIBERIQ may use the e-mail address of a User who provided that address in the context of purchasing products via the Platform for direct marketing of similar products and services without prior consent, provided that the User has been given the possibility of a free and simple objection to such use.

16.3. Consent to receive promotional notifications may be withdrawn at any time: by clicking the unsubscribe link in each promotional message, via the user account settings on the Platform, or by sending a request to the e-mail address stated in Article 2 of this Policy.

16.4. In the event of withdrawal of consent, processing of personal data for direct marketing purposes will cease without undue delay. Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.

 

Article 17. Third-Party Websites

17.1. The Platform may contain links to third-party websites, including Sellers’ websites, social networks, and other external content. This Privacy Policy applies exclusively to the processing of personal data by LIBERIQ.

17.2. LIBERIQ is not responsible for third parties’ privacy policies or their methods of processing personal data. We recommend that Users review third-party privacy policies before sharing personal data.

17.3. LIBERIQ uses business profiles on social networks (Facebook, Instagram, etc.). The social networks’ own privacy policies apply to their processing of personal data. LIBERIQ does not store or further process Users’ personal data collected through interactions on social networks, except for the purposes set out in this Policy.

 

Article 18. Confidentiality of Personal Data

18.1. To ensure the confidentiality of personal data, LIBERIQ employees and collaborators are prohibited from unauthorized collection, processing, or use of personal data. Employees and collaborators are acquainted with data protection regulations and undertake to maintain confidentiality.

18.2. The confidentiality obligation continues after termination of the employment or business relationship.

 

Article 19. Amendments to the Privacy Policy

19.1. LIBERIQ reserves the right to amend this Privacy Policy, in particular to align with changes in legislation, changes in personal data processing, or changes to Platform functionalities.

19.2. LIBERIQ will inform Users of significant amendments to the Privacy Policy via a notice on the Platform and/or by e-mail.

19.3. The latest version of the Privacy Policy is always available on the Platform.

19.4. If the legal basis for specific processing is consent, and amendments to the Privacy Policy include changes to the purpose or scope of processing, LIBERIQ will request new consent from Data Subjects.

 

Article 20. Contact Details

21.1. For all questions, requests, and objections regarding the processing of personal data and the exercise of Data Subject rights:
 Company: LIBERIQ INNOVATIONS d.o.o.
 Registered office: Ulica sv. Nikole 1, Donja Zelina (City of Sveti Ivan Zelina)
 E-mail for data protection and general inquiries: hello@liberiq.com

21.2. To lodge a complaint with the supervisory authority:
 Croatian Personal Data Protection Agency (AZOP)
 Address: Selska cesta 136, 10 000 Zagreb, Republic of Croatia
 E-mail: azop@azop.hr
 Telephone: +385 1 4609 000
 Website: www.azop.hr

This Privacy Policy enters into force on the date of its publication on the Platform.
 LIBERIQ INNOVATIONS d.o.o., 27 February 2026

 



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