GENERAL TERMS OF USE

of the LIBERIQ Platform

Updated: 6 March 2026

Article 1. Subject Matter of the General Terms of Use

1.1. These General Terms of Use (hereinafter: the “Terms”) govern the manner and conditions of use of the LIBERIQ platform (hereinafter: the “Platform”), operated by LIBERIQ INNOVATIONS d.o.o. (hereinafter: the “Service Provider”), and available as a mobile application and website.

1.2. A distance sales contract for the purchase of Products is concluded exclusively between the Buyer and the Seller. LIBERIQ INNOVATIONS d.o.o. is not the seller, is not the owner of the Products, and is not a contracting party to the sales relationship.

1.3. These Terms form an integral part of the distance contract concluded between the Buyer and the Seller, and the sales relationship between the Buyer and the Seller is also subject to the provisions of the Croatian Consumer Protection Act, the Civil Obligations Act, and other applicable laws of the Republic of Croatia. By registering on the Platform or using the Platform, the User confirms that they are familiar with these Terms, understand them, and accept them.

1.4. The Platform includes the functionality of an AI Assistant that provides informative product recommendations. The AI Assistant does NOT provide medical advice, diagnoses, or therapies and does NOT replace consultation with a physician, pharmacist, or other qualified healthcare professional. The AI Assistant’s recommendations must not be interpreted as professional healthcare instructions.

1.5. If the User does not agree with these Terms, they must stop using the Platform without delay.

Article 2. General Information about the Platform and the Service Provider

2.1. Information about the Service Provider:

Company: LIBERIQ INNOVATIONS d.o.o.

Registered office: Ulica sv. Nikole 1, Donja Zelina (City of Sveti Ivan Zelina)

PIN (OIB): 20843938698

Court Register No. (MBS): 081624349

Competent registration court: Commercial Court in Zagreb

E-mail: hello@liberiq.com

2.2. The Service Provider:

a) does not sell the Products displayed on the Platform,

b) is not the owner of the Products and does not hold them,

c) is not a distributor or supplier,

d) is not a contracting party in the sales relationship between the Buyer and the Seller,

e) is not responsible for, nor does it guarantee, the accuracy of product descriptions, prices, or availability,

f) does not carry out delivery of Products,

g) is not a trader selling Products within the meaning of the Consumer Protection Act, nor a seller within the meaning of the Civil Obligations Act.

2.3. Through the Platform, the Service Provider provides only the technical infrastructure for connecting Users with Sellers. The Platform is a marketplace, i.e. an intermediary interface (website and mobile application) that allows Users access to the offer of products (cosmetics, dermocosmetics, dietary supplements) offered by authorized pharmacies and/or specialized suppliers (hereinafter: the “Sellers”). The Service Provider provides solely the technical infrastructure for connecting Users with Sellers. All Products displayed on the Platform are made available by the Sellers, form part of the Sellers’ assortment, and the Sellers are fully responsible for the product descriptions, their availability, delivery, invoicing, and compliance with legal obligations towards Buyers.

Article 3. Information about the Seller

3.1. The Service Provider informs the User about the Seller’s details for Products offered through the Platform. The following Seller is currently available on the Platform:

a) Company: ZDRAVSTVENA USTANOVA LJEKARNA CONER BJELOVAR

b) Address: Tomaša G. Masaryka 9, 43000 Bjelovar

c) PIN (OIB): 93400501198

d) Court Register No. (MBS): 010026398 (Commercial Court in Bjelovar)

e) Email: ljekarna@coner.hr

f) Telephone number: 043 638 094

3.2. Information about all Sellers is available on the Platform before completion of each order. The Seller is a trader within the meaning of the Consumer Protection Act and a seller within the meaning of the Civil Obligations Act.

3.3. The Seller is independently responsible, among other things, for:

a) compliance of the Products with applicable regulations,

b) the accuracy and completeness of Product descriptions,

c) setting Product prices,

d) organizing and carrying out delivery,

e) fulfilling all legal obligations towards the Buyer.

Article 4. Definitions

a) “Platform” – the platform, i.e. marketplace (website and mobile application) operated by the Service Provider.

b) “Service Provider” – LIBERIQ INNOVATIONS d.o.o.

c) “Seller” – a trader who offers and sells Products to Buyers through the Platform.

d) “User” – any person who accesses or uses the Platform.

e) “Registered User” – a User who has created a user account on the Platform.

f) “Buyer” – a Registered User who concludes a Distance Contract with a Seller.

g) “Consumer” – any natural person who enters into a legal transaction or acts on the market outside their trade, business, craft, or professional activity, in accordance with the Consumer Protection Act.

h) “Product” – cosmetic products, dermocosmetic products, and dietary supplements, i.e. products available on the Platform through the Seller.

i) “Distance Contract” – a contract for the sale of Products concluded between the Buyer as consumer and the Seller as trader, without the simultaneous physical presence of the contracting parties, via the Platform, within the meaning of the Consumer Protection Act.

j) “Cart” – the Platform functionality that enables the selection and review of Products before completion of the order.

k) “AI Assistant” – a Platform functionality that uses artificial intelligence technology to provide informative Product recommendations.

l) “Transaction” – any action taken through the Platform involving the ordering and purchase of Products.

Article 5. Products Available on the Platform

5.1. The following product categories are available on the Platform:

a) Cosmetics,

b) Dermocosmetics, and

c) Dietary supplements.

5.2. The sale and purchase of the following is not permitted on the Platform:

a) prescription medicines,

b) over-the-counter medicines (OTC),

c) other products not listed in the permitted categories.

5.3. The assortment of Products, their description, availability, specifications, and characteristics are determined exclusively by the Sellers. The Service Provider is not responsible for the accuracy, legality, or completeness of such information; this is the Seller’s responsibility.

5.4. Product prices are determined by the Sellers. All displayed prices are retail prices, i.e. final Product prices, including taxes and other public charges, and are expressed in euros (EUR).

5.5. Sellers determine the implementation, conditions, and duration of special sales formats (promotions, discounts) within their offer on the Platform.

Article 6. Platform Functionalities

The Platform offers the following functionalities:

a) Seller Offer – browsing the Product offer sorted by categories.

b) Blog – access to articles, podcasts, and content of an informative and promotional nature.

c) AI Assistant – an informative tool for searching and navigating the Product offer based on User input (see Article 8).

d) Help – a section with frequently asked questions, information on how the Platform works, and the possibility of contacting the Service Provider or the Seller.

e) Cart – overview and management of Products selected before completing the purchase.

f) “Your Orders” section – overview of order history.

Article 7. Registration and User Account

7.1. In order to use all Platform functionalities, including concluding a Distance Contract, the User must register and create a user account.

The User is responsible for:

a) the accuracy, completeness, and up-to-dateness of the data entered during registration,

b) maintaining the confidentiality of their login credentials (username and password), and

c) all actions taken through their user account.

7.2. Within the user account, the Registered User may, among other things:

a) view order history,

b) manage settings,

c) enter additional data for the personalized display of Products via the AI Assistant,

d) view, update, and delete their personal data,

e) select the interface language (website).

7.3. Providing additional data for personalization is voluntary, and the User may modify or remove such data at any time.

7.4. The Registered User may at any time request deactivation or deletion of their user account via the application settings or by sending a request to the e-mail address specified in Article 15 of these Terms.

7.5. In case of suspected unauthorized use of the account, the User must notify the Service Provider without delay.

Article 8. AI Assistant

8.1. The AI Assistant is a Platform functionality that provides the User with informative Product recommendations using artificial intelligence technology. The AI Assistant does NOT provide medical advice, diagnoses, or therapies, pharmacological recommendations, nor does it replace consultation with a physician, pharmacist, or other qualified healthcare professional. The AI Assistant serves exclusively for informational purposes and constitutes technical assistance for the User when searching and navigating the Product offer.

8.2. The display of Products generated by the AI Assistant must not be interpreted as a personalized medical instruction or as a professional healthcare recommendation.

8.3. The AI Assistant does NOT provide:

• medical advice, diagnoses, or therapies,
• pharmacological recommendations,
• a substitute for consultation with a qualified healthcare professional (pharmacist, physician, or other authorized professional).

8.4. The AI Assistant operates in two modes:

a) basic mode (Profile+) – the AI Assistant processes only the queries entered by the User in the conversation, without using personal data from the user profile;

b) personalized mode – the AI Assistant, with the User’s explicit consent, also uses data from the user profile (“About you”) in order to generate personalized recommendations.

8.5. In both modes, User queries are sent to external artificial intelligence service providers (OpenAI and Cohere), which act as processors pursuant to Article 28 GDPR. Details on the processing of personal data are contained in the Privacy Policy.

8.6. The Service Provider does not guarantee the accuracy, suitability, or usefulness of recommendations generated by the AI Assistant. Recommendations depend on the accuracy and completeness of the data and queries entered independently by the User. The Service Provider assumes no liability for any damage, direct or indirect, that may arise from the User’s reliance on the AI Assistant. The User understands and accepts that the AI Assistant’s responses depend on the accuracy and completeness of the data they independently enter, and that the Service Provider does not guarantee the accuracy, suitability, usefulness, or expected effect of the Products displayed through this functionality.

8.7. Use of the AI Assistant is voluntary and is not a condition for using other Platform functionalities. Before deciding to use a particular Product, the User is encouraged always to consult a pharmacist, physician, or other authorized professional.

Article 9. Conclusion of the Distance Contract

9.1. The display of Products on the Platform shall not be considered an offer, but rather an invitation to make an offer under the published conditions.

9.2. Procedure for concluding the Distance Contract:

1. The Buyer selects Products and adds them to the Cart.
2. The Buyer selects the delivery and payment method.
3. The Buyer reviews the order and, by selecting the “Complete order” field, submits an offer to purchase.
4. The Buyer enters delivery and payment details.
5. The Buyer confirms that they are familiar with the General Terms of Use and the Privacy Policy.
6. The Buyer makes the payment (if card payment is selected).

9.3. The Distance Contract is concluded between the Buyer and the Seller whose Products the Buyer selected, and it is deemed concluded at the moment when the order confirmation reaches the Buyer’s e-mail address.

9.4. The Seller has the right to reject an order for objective reasons (Product unavailability, obvious pricing error, etc.). In such a case, the Buyer will be informed without delay, and any payment already made will be refunded.

9.5. It is not permitted via the Platform to conclude sales contracts for medicines, whether prescription-only or over-the-counter.

9.6. The Distance Contract is concluded in the Croatian language and is governed by the law of the Republic of Croatia.

9.7. Before the conclusion of the Distance Contract, the Buyer is provided with information including, among other things, on:

a) the identity and contact details of the Seller,

b) the main characteristics of the Products,

c) the total price of the Products including taxes,

d) delivery costs,

e) payment methods,

f) the right of unilateral termination of the contract, and

g) delivery times.

Article 10. Prices and Payment

10.1. The prices of Products displayed on the Platform are determined by the Sellers and include all taxes and charges required by law. The Service Provider does not guarantee the accuracy or timeliness of prices.

Available payment methods are:

a) payment card via the integrated payment system (Stripe) – in this case, the User enters payment details in the secure interface of an external payment service provider, and the Service Provider does not have access to or process such data;

b) cash on delivery – depending on the options offered by the individual Seller.

10.2. Payments made through the Platform are forwarded to the selected Seller. The Service Provider does not manage monetary transactions and does not act as the recipient of payment. The Service Provider may be entitled to a fee from the Seller based on their separate contractual relationship.

10.3. All matters related to the use of a payment card as a payment instrument are subject to the general terms of the card issuer and the payment service provider.

10.4. Refunds are processed by the Seller who received the payment, using the same payment method used by the Buyer. The Service Provider is not responsible for processing refunds or for refund deadlines.

Article 11. Delivery of Products

11.1. Delivery of Products to the Buyer is organized and carried out by, and is the responsibility of, the Seller. The Service Provider does not perform delivery and is not responsible for delay, damage, or loss of the shipment occurring during delivery. The Service Provider does not participate in the delivery process and bears no responsibility for its course, timeliness, or quality.

The delivery options available from the Seller are:

a) delivery to the Buyer’s address via a contracted courier;

b) delivery to a parcel locker.

11.2. The delivery method, expected delivery time, and delivery cost are displayed to the Buyer on the Platform before completion of the order. By confirming the order, the Buyer accepts the Seller’s stated delivery terms.

11.3. The Seller is obliged to deliver the Product within the period stated on the Platform, and no later than within 30 days from the date of conclusion of the contract, unless a longer period has been agreed.

11.4. If the Seller does not deliver the Product within the agreed period, the Buyer may call upon the Seller to make delivery within an appropriate additional period. If the Seller does not deliver the Product within the additional period either, the Buyer has the right to terminate the contract and request a refund of the amount paid.

11.5. The risk of damage to or destruction of the Product passes to the Buyer at the moment when the Buyer, or a person designated by the Buyer who is not the carrier, takes possession of the Product.

11.6. Delivery costs, delivery times, and other delivery terms are determined by the Seller and are made available to the Buyer before the conclusion of the Distance Contract. The delivery price is shown separately in the Cart before proceeding to the payment step.

11.7. The Seller is responsible for:

a) packaging and shipping the Product in accordance with applicable regulations;

b) issuing the invoice and calculating taxes;

c) ensuring the necessary transport conditions;

d) handing over the invoice and any warranty card to the Buyer upon delivery.

Article 12. Right of Unilateral Termination of the Distance Contract

12.1. The Buyer has the right to unilaterally terminate the Distance Contract within 14 (fourteen) days from the day the Product is delivered into their possession, without stating any reason, in accordance with the Consumer Protection Act.

12.2. The Buyer exercises the right of unilateral termination directly against the Seller with whom the Distance Contract was concluded, and not against the Service Provider.

12.3. The notice of unilateral termination must be clear and unambiguous and must be delivered to the Seller within the period specified in paragraph 12.1. The Buyer may use the Model Withdrawal Form contained in Annex 1 to these Terms or provide the notice in any other form.

12.4. The Seller must, without delay, provide the Buyer with confirmation of receipt of the withdrawal notice.

12.5. The right of unilateral termination is excluded in cases provided by the Consumer Protection Act, in particular:

a) for Products sealed for health protection or hygiene reasons that were unsealed by the Buyer after delivery;

b) for Products which, by their nature, are not suitable for return;

c) in other cases prescribed by law.

12.6. The Buyer must, without delay and no later than within 14 days from the date of sending the withdrawal notice, return the Products to the Seller in accordance with the Seller’s instructions.

12.7. The Seller must, without delay and no later than within 14 days from the day it received the withdrawal notice, refund to the Buyer the full amount paid, including delivery costs (in the amount of the least expensive standard delivery offered by the Seller).

12.8. The Seller may withhold the refund until it has received the returned Products or until the Buyer has supplied proof that they have sent them back.

12.9. The Buyer bears the direct costs of returning the Products, unless the Seller has determined otherwise or the Products were defective.

12.10. The Buyer is liable for any diminished value of the Products resulting from handling of the Products, except to the extent necessary to establish the nature, characteristics, and functioning of the Products.

Article 13. Complaints and Liability for Product Defects

13.1. Given that the Distance Contract is concluded between the Buyer and the Seller, the Seller is liable for material and legal defects of the Products in accordance with applicable laws.

13.2. The Buyer has the right to:

a) require the Seller to remedy the defect;

b) require the Seller to deliver another Product free from defects;

c) request a price reduction;

d) declare that they terminate the contract, unless the defect is insignificant.

13.3. The Buyer exercises rights related to Product defects directly against the Seller. Through the “Help” section, the Service Provider may provide the Buyer with information on how to file a complaint, but it does not assume responsibility for handling complaints.

Article 14. Complaints

14.1. Complaints related to the technical functionality of the Platform should be submitted:

a) by e-mail: hello@liberiq.com;

b) by post to: Ulica sv. Nikole 1, Donja Zelina.

14.2. The Service Provider shall respond to a complaint in writing no later than within 15 (fifteen) days from the date of receipt of the complaint.

14.3. For complaints relating to Products, delivery, claims, or returns, the Buyer is referred directly to the Seller with whom the Distance Contract was concluded (see Article 3 – Information about the Seller). All complaints pursuant to Article 10 of the Consumer Protection Act may be sent by the Buyer by post or e-mail (info@mojaljekarna.hr) or submitted at the Seller’s business premises/stores.

14.4. Users may report content they believe to be unlawful by e-mail to hello@liberiq.com. The report should contain a description of the problem, the location of the disputed content, and evidence if available. The Service Provider will examine the report and inform the reporting party of the outcome within a reasonable period.

Article 15. Customer Support

15.1. The Platform offers Users a “Help” section through which they can find answers to frequently asked questions and instructions on how to contact the Service Provider or the Seller.

15.2. The Service Provider provides technical support via:

a) Email: hello@liberiq.hr

15.3. The Service Provider provides only technical support related to the functioning of the Platform. Questions relating to Products, delivery, complaints, and returns are the sole responsibility of the Sellers.

15.4. Customer support does not include providing professional advice in the fields of medicine, pharmacy, or dermatology.

15.5. The Service Provider will endeavor to respond to each received inquiry within a reasonable time, but does not guarantee a response within a specific timeframe nor is it obliged to provide customer support continuously.

Article 16. Personal Data Protection

16.1. The processing of Users’ personal data is carried out in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), the Act on the Implementation of the General Data Protection Regulation, and other applicable laws of the Republic of Croatia.

16.2. Detailed rules on the types of data collected, legal bases for processing, Users’ rights, and the means of exercising them are contained in the Privacy Policy, which is available on the Platform and forms an integral part of these Terms.

16.3. The Service Provider acts as an independent controller for the personal data it collects and processes for the purpose of enabling use of the Platform. The Seller acts as an independent controller for the personal data it processes for the purpose of performing the Distance Contract.

16.4. By using the Platform, the User confirms that they are familiar with the Privacy Policy.

Article 17. User Obligations and Prohibited Conduct

17.1. Users must use the Platform in a lawful and appropriate manner, in accordance with these Terms. In particular, the following are prohibited:

a) entering inaccurate, false, or misleading data;

b) attempts to gain unauthorized access to other Users’ accounts or to the Platform’s technical infrastructure;

c) using the Platform for the purpose of spreading unsolicited messages (spam), malicious software, or other harmful content;

d) disrupting or attempting to disrupt the security and stability of the Platform’s operation;

e) using the Platform in a manner that could lead to infringement of intellectual property rights;

f) any conduct that could damage the reputation of the Service Provider, the Seller, or third parties.

17.2. In the event of a breach of these provisions, the Service Provider reserves the right to temporarily or permanently disable the User’s access to the Platform, deactivate their user account, and take appropriate legal measures.

Article 18. Liability and Disclaimer of the Service Provider

18.1. The Service Provider provides only the technical infrastructure of the Platform and shall not be liable for:

a) the quality, safety, legality, effectiveness, or suitability of the Products available on the Platform;

b) the correctness or completeness of Product descriptions;

c) Product delivery, delivery times, or quality of delivery;

d) performance of the Seller’s contractual obligations towards the Buyer;

e) refunds, complaints, or other obligations of the Seller;

f) consequences of the User’s reliance on the AI Assistant;

g) errors made by the User when selecting Products or the Seller.

18.2. In particular, the Service Provider shall not be liable for:

a) any medical, pharmacological, or health-related consequences of using the Products;

b) the accuracy of Product information posted by the Seller.

18.3. The Service Provider shall not be liable for damage (including but not limited to loss of profit and damage resulting from data loss) arising from interruption of the Platform, unless such interruption was caused by the Service Provider’s intent or gross negligence.

18.4. The limitations of liability set out in this Article do not affect any rights of the User under mandatory provisions of the Consumer Protection Act, the Civil Obligations Act, and other applicable laws.

18.5. No provision of these Terms shall be interpreted as an unlawful exclusion or unlawful limitation of liability.

18.6. The AI Assistant does NOT provide medical advice (see Article 8). Products on the Platform are NOT medicines. For health concerns, the User is referred to a physician or pharmacist.

Article 19. Protection of Intellectual Property

19.1. All intellectual property rights in the content available on the Platform, including software, interface design, text, images, logos, and trademarks, belong exclusively to the Service Provider or to third parties whose content is displayed on the basis of a contractual relationship.

19.2. By using the Platform, the User is granted a limited, non-transferable, and strictly personal right to use the Platform content for information purposes and for the use of the services offered by the Platform.

19.3. It is prohibited to:

a) reproduce, copy, modify, or distribute Platform content for commercial purposes without express written authorization;

b) download or store content, unless technically necessary for the use of the Platform;

c) use protected signs (trademarks) in a manner that could create confusion as to the rights holder, authorization, or affiliation with the Service Provider or a third party.

19.4. In the event of infringement of intellectual property rights, the Service Provider has the right to take appropriate legal action in accordance with the laws in force in the Republic of Croatia.

Article 20. Availability of Platform Services

20.1. The User understands and accepts that interruptions in the provision of Platform services may occur due to regular maintenance, which the Service Provider undertakes to announce on the Platform at least 24 hours in advance.

20.2. The User understands and accepts that sudden and unforeseen interruptions in the provision of Platform services may occur. The Service Provider is not liable for damage arising from such interruptions.

20.3. The Service Provider reserves the right at any time to modify or discontinue any functionality of the Platform.

Article 21. Amendments to the General Terms of Use

21.1. The Service Provider reserves the right to amend these Terms at any time. Users will be informed of any amendment via the Platform.

21.2. Continued use of the Platform after publication of the amendments shall be deemed acceptance of the amended Terms by the User.

21.3. If the User does not accept the amended Terms, they must stop using the Platform.

Article 22. Dispute Resolution

22.1. The Service Provider does not act as a seller in relation to Distance Contracts and is not a party to consumer disputes between the Buyer and the Seller. All rights to which the Buyer is entitled under the Consumer Protection Act are exercised directly against the Seller.

22.2. Seller details (name, registered office, contact details) are available before order completion, in the order confirmation, and on the Platform. The Buyer exercises their rights and any claims arising from the sales relationship directly against the Seller. Since the Distance Contract is concluded directly between the Buyer and the Seller, all rights to which the Buyer is entitled under the Consumer Protection Act (including the right of unilateral termination, the right to complain about material defects, and other consumer rights) are exercised directly against the Seller.

22.3. For any disputes between the User and the Service Provider, the court having territorial jurisdiction shall be the court according to the consumer’s domicile or residence, or the court according to the registered office of the Service Provider, at the consumer’s choice. For disputes with Users who are not consumers, the court in Varaždin having subject-matter jurisdiction shall have territorial jurisdiction.

22.4. These Terms and all relationships arising from the use of the Platform shall be governed by the law of the Republic of Croatia.

Article 23. Final Provisions

23.1. These Terms enter into force on the date of publication on the Platform.

23.2. These Terms and the Privacy Policy form the contractual framework between the User and the Service Provider in relation to the use of the Platform.

23.3. The sales relationship between the Buyer and the Seller is additionally governed by the content of the specific order and order confirmation, as well as by the applicable laws of the Republic of Croatia.

23.4. If any provision of these Terms is null and void or unenforceable, the remainder of the Terms shall remain in force.

23.5. These Terms shall be interpreted in accordance with Croatian law. In the event of conflict between versions in different languages, the Croatian version shall prevail.

ANNEX 1

MODEL FORM FOR UNILATERAL TERMINATION OF A DISTANCE CONTRACT

(pursuant to Article 79 of the Consumer Protection Act)

Please complete and send this form directly to the Seller with whom you concluded the Distance Contract, and NOT to the Service Provider. Seller details are available in the order confirmation.

Name, surname, and address of the consumer ____________________

Recipient: Ljekarna Coner Bjelovar, T. G. Masaryka 9, 43000 Bjelovar, tel. 043 638 095, email: info@mojaljekarna.hr

I, _____________________, hereby declare that I unilaterally terminate the Contract for the sale of the following

goods / for the provision of the following service (select as applicable) __________________, ordered / received on

– signature of the consumer (only if this form is completed on paper),

– date.

“You may electronically complete and submit the specimen withdrawal form available on the website.

We will, without delay, provide you by e-mail with confirmation of receipt of the notice of unilateral termination of the contract.”

Date: ___________________________

Consumer’s signature: ___________________________ (only if the form is completed on paper)

Notes:

a) This form should be sent to the Seller by e-mail to: info@mojaljekarna.hr or by post to T. G. Masaryka 9, 43000 Bjelovar.

b) The deadline for sending the form is 14 days from the day the Product is delivered into your possession.

c) It is recommended that the form be sent by registered mail or by e-mail with proof of receipt.

d) You must return the Products within 14 days from sending this form.